Policies

Shipping Policy

We're excited to get your order shipped out to you as quickly as possible. This shipping policy outlines everything you need to know about how we get your purchases to you.

Free Shipping

We offer free standard shipping on all orders over $100. This does not include expedited shipping (Next-Day, 2-Day, 3-Day). Free shipping can be selected during the checkout process.

Shipping Options

If you prefer a faster delivery option, we offer a variety of shipping methods at competitive rates. You can choose from:

  • Standard Shipping (Ground): Estimated delivery within 7-10 business days
  • Expedited Shipping (Next-Day): Shipping times do not include weekends. Selecting expedited shipping will speed up shipping times, but will not affect processing time. Expedited shipping does not ship on weekends (i.e. Next-Day shipped on Friday will be received on Monday). We are not responsible for transit delays.

International Shipping

We currently do not ship internationally. Check back here for information on any changes in international shipping options.

Processing Time

Processing time varies depending on the complexity of your order and the availability of items. Please reach out to support for current availability and estimated processing time.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the progress of your shipment on the carrier's website.

Shipping Insurance

Shipping insurance can be purchased with any order to protect purchase from loss or damage during transit. If your package is lost or arrives damaged, we'll issue a full refund or replacement upon confirmation from the carrier.

QuickShip

Items that are labeled with QuickShip are stocked in our warehouses and ready to ship in 1 business day. QuickShip orders placed after 12pm EST will be shipped out next business day. Please note that some items marked with QuickShip only have specific variants available to ship. QuickShip is an add-on and has an additional fee. Information on individual product pages is provided.

 

Return Policy

Thank you for choosing Welch Allyn Warehouse for your medical equipment needs. We strive to provide high-quality products and exceptional customer service. In the event that you need to return a product, please review our return policy outlined below.

Return Period

Products purchased from Welch Allyn Warehouse are eligible for return within 1 year from the date of purchase. 

Eligibility

All returns must be pre-approved by Welch Allyn Warehouse before being shipped back. To initiate a return, please contact our Customer Service team.

Items will not be eligible for return if they are:

  • Opened or used. The product must be in its original condition and packaging.
  • Discontinued models. Please check with our customer service team to verify your model eligibility.
  • Disposable Goods. (Single-use items such as wipes, gloves, etc)

Restocking Fee/Refund

For any return or cancelation under $1500 in the first 60 days, no restocking fee will be applied. A 10% restocking fee will be applied to all other returns or cancelations over $1500 or past 60 days from when the order shipped. This fee is deducted from the refund amount. All refunds over $1000 will be sent by check regardless of payment method.

Return Shipping Costs

Customers are responsible for covering the costs of returning the product to Welch Allyn Warehouse. We recommend using a trackable shipping method and insuring the package to ensure its safe return.

Return Process

To initiate a return, please contact our Customer Service team at sales@welchallynwarehouse.com
After a return is approved, ship the product to the address provided by our Customer Service team.
Once the returned product is received and inspected, we will process the refund, minus any applicable restocking fees.

Customer Support

If you have any questions or concerns regarding our return policy, please contact our Customer Service team at sales@welchallynwarehouse.com
Welch Allyn Warehouse reserves the right to modify or update this return policy at any time without prior notice. Please review this policy regularly for any changes. For abuse of return policy, Welch Allyn Warehouse reserves the right to use their discretion to suspend this policy.

 

Privacy Policy

At Welch Allyn Warehouse we are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, and share information about you when you visit our website, make a purchase, or otherwise interact with our services.

Information Collect

  • Personal Information: We collect personal information such as your name, email address, shipping address, billing address, and phone number when you create an account, place an order, or subscribe to our newsletter.
  • Device Information: We automatically collect information about your device, such as your browser type, operating system, IP address, and referring website.
  • Usage Information: We may collect information about how you use our website, such as the pages you visit, the products you view, and the searches you make.

How We Use Your Information

  • To fulfill your orders and provide customer service: We use your information to process your orders, deliver your products, and answer your questions.
  • To send you marketing and promotional materials: We may use your email address to send you newsletters, promotional offers, and other marketing materials. You can always opt out of receiving these communications by clicking the "unsubscribe" link at the bottom of our emails.
  • To improve our website and services: We use your information to analyze how you use our website and to improve our services.
  • To comply with legal requirements: We may disclose your information if required by law or to comply with a legal process.

Sharing Your Information

We may share your information with third-party service providers who help us operate our website and fulfill your orders. These service providers may include:

  • Payment processors: We use secure third-party payment processors to process your credit card and debit card payments.
  • Shipping carriers: We share your shipping address with shipping carriers to deliver your orders.
  • Marketing service: providers: We may share your email address with third-party marketing service providers to send you marketing and promotional materials. However, we will only share your email address with service providers who have agreed to comply with our privacy policy and applicable privacy laws.
  • BigCommerce: Our website is hosted on BigCommerce, which may collect some of your information as part of their platform. Your data is stored through BigCommerce's data storage, databases, and the general BigCommerce application. They store your data on a secure server behind a firewall.

Your Choices

  • You can access and update your personal information by logging into your account.
  • You can opt out of receiving marketing and promotional emails by clicking the "unsubscribe" link at the bottom of our emails.

Data Security

We have implemented reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions & Contact

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sales@welchallynwarehouse.com

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We are an authorized dealer of Welch Allyn products. We are not Welch Allyn Inc